Refund Policy

Last Updated: May 14, 2026

At Astcos Global, customer satisfaction is important to us. We are committed to providing quality products and reliable service. This Refund Policy explains the conditions under which refunds, returns, exchanges, or replacements may be approved for purchases made through astcosglobal.com.

1. Eligibility for Refund

A refund may be considered where:

• The product delivered is defective or damaged.
• The wrong item was delivered.
• The product received is significantly different from what was ordered.
• The order was paid for but could not be fulfilled by Astcos Global.
• A cancellation request is approved before the order is processed or dispatched.

To qualify for a refund, customers must notify us within 24 to 48 hours of receiving the product.

2. Non-Refundable Items

Refunds may not be approved in the following cases:

• The product has been used, damaged, altered, or tampered with by the customer.
• The item is returned without its original packaging, accessories, manuals, or invoice.
• The customer ordered the wrong item by mistake.
• The product was damaged due to misuse, poor handling, or improper installation.
• The complaint is made after the allowed return period.
• Customized, special-order, or clearance-sale items, unless they are defective.

3. Return Condition

All returned products must be in their original condition, including:

• Original packaging
• Complete accessories
• User manuals
• Warranty card, where applicable
• Proof of purchase or order confirmation

Astcos Global reserves the right to inspect returned products before approving any refund, exchange, or replacement.

4. Refund Process

Once your return request is received and approved, we will inspect the item and notify you of the refund decision.

Approved refunds will be processed through the original payment method or any other agreed payment channel. Refund processing may take 5 to 14 working days, depending on the payment provider or bank.

5. Exchange or Replacement

Where applicable, Astcos Global may offer an exchange or replacement instead of a refund, especially where the item is available in stock and the issue can be resolved quickly.

6. Delivery and Return Shipping

Delivery charges are generally non-refundable unless the return is due to an error from Astcos Global, such as sending the wrong item or a defective product.

Where the return is caused by the customer’s error, the customer may be responsible for the return shipping cost.

7. Order Cancellation

Customers may request order cancellation before the order is processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, and the return process will apply.

8. Warranty Claims

Some products may come with manufacturer warranty. Warranty claims are subject to the manufacturer’s terms and conditions. Astcos Global may assist customers with warranty-related support where applicable, but warranty approval remains subject to product inspection and manufacturer policy.

9. How to Request a Refund

To request a refund, return, exchange, or replacement, kindly contact us with the following details:

Email: [Insert Email Address]
Phone: [Insert Phone Number]
Order Number: [Insert Order Number]
Reason for Request: [Brief Explanation]
Supporting Evidence: Photos or videos of the product issue, where applicable.

10. Policy Updates

Astcos Global reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page and will take effect immediately.